Terms and conditions

1. Introduction

Welcome to Xplor Miles Sports EventsMarketing LLC (“Explor42”, “we”, “our”, “us”). By accessing or using ourwebsite www.explor42.com, mobile application, or related platforms(“Platform”), you agree to these Terms and Conditions (“Terms”), along with ourPrivacy & Data Policy and Cookies Policy. If you do not agree to theseTerms, please refrain from using our services. Explor42 is a sports travel andhospitality company curating athlete-first experiences across marathons,triathlons, and other global sports events.

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2. Definitions

User / You

Any individual accessing or using Explor42 services.

Participant

A traveler, athlete, or fan purchasing atour or event package.

Partner / Supplier

Any third-party providing accommodation,event access, or logistics.

Booking

A confirmed purchase or reservation through Explor42

Package / Experience

A curated travel or event service designed by Explor42

Affiliate Partner / B2B Partner

Authorized entity reselling, marketing, or collaborating on Explor42 services.

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3. Scope of Services

Explor42 offers:

• Travel packages for international and national sports events
• Guaranteed entry for marathons and endurance eventswhere authorized and expressly included in the booked package
• Accommodation and visa assistance
• Selectedexperiences include on-ground support, coordination, and hospitality providedby Explor42. Certain events and experiences are self-supported.
• Group, fan, and team experiences for global sports

The level of support varies by event andexperience. Please refer to the relevant event page on www.explor42.com or theexperience brochure for details of inclusions and whether the experience isself-supported or includes on-ground support by Explor42. All services aresubject to partner availability and third-party confirmation.

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4. Eligibility

You must:

• Be at least 18 years old
• Provide accurate personal information
• Possess valid travel documents and authorizations
• Comply with all local laws and event rules

Explor42 may deny bookings for non-compliance or incomplete documentation.

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5. Booking & Payment Terms

All bookings must be made throughauthorized Explor42 channels. Confirmation is issued only after receipt of thefull payment or the required advance payment. By completing your booking andpayment, you confirm acceptance of these Terms and Conditions.

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5.1 Pricing Currency and Payment Options

Every Explor42 experience is priced and invoiced in AED (UAE dirhams).You may pay in AED or pay the INR equivalent from an Indian bank account. Theinvoice price remains in AED; an INR payment settles that price through asecure payment link. The exact INR amount and payment-gateway charge are shownbefore payment

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5.2 Payments in AED

• Banktransfer in AED: no additional payment-gateway charge. Bank details areprovided on your invoice.
• Card or online payments in AED: a 3.2%payment-gateway charge applies.

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5.3 Payments in INR

• Paymentis accepted by UPI, net banking, or debit or credit card. A 3.2%payment-gateway charge applies to each method.
• The INR amount is calculated at themid-market exchange rate on the day the payment link is created and remainsfixed until the link expires.
• The payer’s PAN is required for paymentsunder the Liberalised Remittance Scheme (LRS).

The payment link shows the price in AED,the INR equivalent, and the payment-gateway charge before you pay. A quote andits payment link remain valid for five days. After expiry, the exchange rate isrefreshed for a new quote and payment link.

Any bank charges are borne by the customer.Late or incomplete payments may lead to cancellation without refund.

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6. Cancellation, Refund & Transfer Policy

6.1 Cancellations by the traveler

Cancellation requests must be submitted inwriting to hello@explor42.com. Cancellation charges are calculated in AED usingthe following schedule relative to departure.

Marathon bib and registration fees arestrictly non-refundable and non-transferable. Other non-refundable costs,including visa and insurance costs, will be communicated at booking. Refundeligibility for third-party services remains subject to the relevant event,airline, hotel, or supplier policies.

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6.2 Refunds for payments in AED

The refund amount is calculated in AEDunder the applicable cancellation policy and returned in AED through theoriginal payment method. The 3.2% payment-gateway charge on card or onlinepayments is non-refundable. AED bank transfers carry no payment-gateway charge.

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6.3 Refunds for payments in INR

The refund amount is calculated in AEDunder the applicable cancellation policy. It is returned in INR to the originalaccount, UPI, or card at the same exchange rate used for the original payment,rather than the rate on the refund date. The 3.2% payment-gateway charge isnon-refundable.

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6.4 Illustrative INR refund calculation

For an experience priced at AED 10,000,paid at ₹23 per AED, the INR price is ₹2,30,000. The 3.2% payment-gatewaycharge is ₹7,360, making the total payment ₹2,37,360.

If a cancellation falls within the 60 to 89 days before departure bandand the applicable refundable amount is AED 5,000 after retaining 50% of thetour cost, the INR refund is AED 5,000 × ₹23 = ₹1,15,000. The ₹7,360payment-gateway charge is not refunded. Subsequent exchange-rate movements donot change this refund. This example is illustrative; the actual refund dependson your booking and any applicable non-refundable components.

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6.5 Refund confirmation and processing

Refund processing time depends on the bankand payment method. Once a refund is determined, Explor42 will confirm theamount, currency, and refund reference in writing.

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6.6 Cancellations by Explor42 or partners

If an event is cancelled by the organizeror due to force majeure, Explor42 will refund the recoverable portion inaccordance with partner rules. Explor42 will not be responsible for indirectlosses, such as flight costs or visa expenses. The currency and payment-gatewayrules in Sections 6.2 and 6.3 apply to any refund.

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6.7 Transfers

Marathon bib and registration fees arenon-transferable. Transfers of other package components may be allowed up to 30days before the event, subject to supplier approval and applicable charges.

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7. Pricing and Taxes

• Prices are subject to change before booking confirmation.
• All applicable taxes are included unless stated otherwise.
• Any increase in statutory taxes or supplier tariffs after booking will be charged to the traveler.

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8. User Responsibilities

You agree to:

• Provide complete and truthful information
• Abide by event, country, and airline regulations
• Maintain comprehensive travel and medical insurancecovering marathon participation, trip cancellation, medical expenses, andemergency repatriation. This insurance is mandatory.
• Avoid misuse of the website, app, or travel services
• Follow all health, safety, and legal guidelines

Explor42 reserves the right to cancel bookings or remove users violating terms.

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9. Traveler Code of Conduct

To ensure community safety and respect, all Explor42 travelers must:

• Treat teammates, event staff, and locals courteously
• Avoid disruptive or unlawful behavior during travel
• Respect cultural norms and local regulations
• Abstain from illegal substances or harassment of any kind
• Cooperate with Explor42 representatives during emergencies

Explor42 may remove any traveler from the group without refund if their behavior endangers others or damages brand reputation.

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10. Partner & Third-Party Services

Explor42 works with vetted international partners, but:

• Acts as a facilitator, not the end service provider.
• Cannot be held responsible for any default, cancellation, or negligence by a third party.
• Each partner’s own terms shall apply to your booking (e.g., hotel or event organizer).

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11. B2B / Affiliate Partnership Terms

These apply to tour operators, agents, and affiliates collaborating with Explor42.

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Affiliate Partner Responsibilities:

• Promote Explor42 packages using approved materials.
• Ensure accurate representation of prices and inclusions.
• Share customer details securely in compliance with GDPR/DPDP.
• Adhere to agreed commission or revenue-sharing terms.

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Explor42 Responsibilities:

• Provide timely product updates and pricing.
• Pay commissions post successful completion of services.
• Offer co-branding and marketing support where applicable.

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Confidentiality:

All shared data, pricing, and strategy remain confidential and cannot be disclosed to competitors.

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12. Intellectual Property Rights

All trademarks, designs, photographs, logos, and text appearing on Explor42’s website and materials are the property of Explor42 Sports Travel LLP or its partners. You may not copy, reproduce, or distribute any content without written permission.

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13. Privacy & Data Protection

Explor42 complies with the Digital Personal Data Protection Act (India) and GDPR (EU). Your data will be collected and used strictly for legitimate service purposes. For details, visit our Privacy & Data Policy.

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14. Limitation of Liability

To the maximum extent permitted by law:

• Explor42’s total liability under any claim shall not exceed the total booking amount paid by the traveler.
• Explor42 shall not be responsible for indirect or consequential losses, including missed flights, medical emergencies, or personal injury.
• Maintain comprehensive travel and medical insurancecovering marathon participation, trip cancellation, medical expenses, andemergency repatriation. This insurance is mandatory.
• Explor42 is not liable for visa rejections, delays, or event entry refusals.

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15. Force Majeure

Explor42 is not liable for delays, changes, or cancellations resulting from circumstances beyond its control, including but not limited to:

• Natural disasters
• War, strikes, terrorism
• Government restrictions
• Pandemics or epidemics

Refunds will be processed only to the extent received from suppliers.

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16. Complaints & Dispute Resolution

Any complaints must be reported to Explor42during travel or within 7 days of trip completion at hello@explor42.com.Disputes will first be attempted to be resolved amicably before legalproceedings.

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17. Governing Law & Jurisdiction

These Terms shall be governed by the lawsof United Arab Emirates. For international users, mandatory local consumerprotection laws may also apply.

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18. Amendments

Explor42 may modify these Terms from timeto time. Updates will be published on our website with the latest effectivedate. Your continued use of the Platform indicates acceptance of updated Terms.

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19. Contact Information

Xplor MilesSports Events Marketing LLC

1-141-333,DUBAI BRANCH - 1-141, Plot Number : 623-0

Dubai, UnitedArab Emirates

Email: hello@explor42.com

Website: www.explor42.com

Explor42 is aregistered brand operated by Xplor Miles Sports Events Marketing LLC

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